Commonly Asked Questions, Answered Simply.
WHAT WORDING WILL APPEAR ON MY CREDIT CARD STATEMENT?
Your credit card statement will be discreetly billed as cktckt.com The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined.
WHAT WAS I CHARGED FOR?
If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.
HOW OFTEN WILL I BE CHARGED
All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.
If you choose to become a member, joining will be a simple process, and we are here to answer any and all of your questions 24/7 through our dedicated customer service center. Membership entitles you the use all of the features provided.
HOW CAN I REQUEST A REFUND?
Customers are free to request a cancellation or refund at any time, no questions asked.
Our diligent customer service agents are ready to assist our customers 24 hours a day, 7 days a week.
As soon as processed, please allow 3-5 business days for the funds to be returned to your card.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.
Contact us today:
Email: firstname.lastname@example.org, Chat: cktckt.com, OR Phone: (877) 887-1801
There is no need to contact your bank, or credit card company, directly to process a chargeback. This type of procedure is very time consuming and can delay funds from being returned to you. Contact us directly, and we will issue you a refund without any complications or delays.
WHY DO YOU REQUEST MAILING ADDRESS AT SIGN UP
WILL ANYTHING BE SENT TO ME IN VIA REGULAR MAIL?
ABSOLUTELY NOT! The reason we ask for your mailing address is because credit card/financial institutions require us to obtain that information.
I TRIED TO SIGN UP, BUT MY CREDIT CARD WAS REJECTED. WHY?
There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.Not an issue! We are here to help 24/7!
I FORGOT MY USERNAME/PASSWORD.
No problem! Click here to go to our password retrieval section.
MY USERNAME AND PASSWORD DO NOT WORK.
There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.
NEED MORE INFORMATION?
CONTACT US NOW via LIVE CHAT, EMAIL OR PHONE